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ACCC Come Down Strong on Phone Repairs

Free phone repairs should be offered to customers whose phones break under fixed term contracts, says the Australia consumer advocate ACCC.

Chairman Graeme Samuel said mobile phone customers deserve to have phones with warranties that last the duration of their contracts, according to this AAP article.

“The ACCC is currently in discussions with Telstra and Optus to bring these companies, their resellers and agents up to the line,” Mr Samuel said in a statement on Thursday.

“Consumers are increasingly reliant on their mobile phones to conduct their day to day lives.

“Companies must honour their agreements with consumers to the full and not attempt to dodge or whittle away their obligations.”

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